| Catégorie d'emploi : | - Réseaux, exploitation, support
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| Formation : | Diplôme d'études collégiales (DEC) |
JOB DESCRIPTION:
• Provide onsite and remote support to the customer base for the suite of company products in accordance with published SLAs
• Conduct onsite and remote installations and upgrades of our software to client base
• Identify, validate and document product bugs
• Liaise with development group on product fixes and enhancements
• Work with consulting group to ensure efficient implementation to support transition
• Assist the team leader in managing the support queue
• Ensure all work meets prescribed standards in design and quality
• A very small part of this role is to act as the local point person for the IT Manager in NY. These duties would be minimal and include the following:
• Assist with hands on user equipment diagnostics with direction from IT Manager
• Assist with configuration and distribution of equipment (laptops, monitors, cell phones, desk phones and access cards) to new employees; collect and secure equipment from exiting employees
• Might be called upon to complete miscellaneous tasks like tracing cables or connecting network cables in the server closet
• Check to make sure server closet air conditioner is operating
• Contact the building in the event of a tripped electrical circuit
REQUIRED SKILLS:
• Bachelor’s Degree in Computer Science or related course work
• 1+ year experience on a software support desk
• Excellent client management skills
• An understanding of programming concepts including variables, loops and functions
• Knowledge of SQL, SQL Management Studio and general backup/restore processes
• An understanding of Microsoft Internet Information Services (IIS) version 6/7
• Advanced knowledge of Microsoft Office packages, particularly Excel
• Strong general problem-solving skills and exceptional attention to detail
• Bilingual (French/English)
Assets:
• Previous experience supporting a financial software product
• Microsoft Certified Professional qualification
• Working knowledge of a variety of Windows operating systems, from XP to 7, and the ability to troubleshoot day-to-day hardware and software user problems
• Working knowledge of using and administering Windows 2003/2008 and Active Directory infrastructures
• Experience working with SAS, VB.NET and JavaScript
Job type: Permanent position
Compensation: According to experience
Location: Montreal, Quebec, Canada
Please apply @ http://www.alteo.ca/en/it-jobs.html
ABOUT ALTEO IT RECRUITING SERVICES
Alteo is a recruitment firm specialized in IT based in Montreal offering a full range of IT staffing solutions: recruitment of permanent IT professionals, staffing of IT consultants, head hunting. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness, discretion and confidentiality are at the core of our approach. |
