| Job title : | Infrastructure Analyst - 116701 |
| Job category : | - Analysis and architecture
- Technological architecture
|
| Address : | 666, Sherbrooke Ouest, suite 1901 |
The Infrastructure Analyst, Managed Services & Infrastructure is responsible for day-to-day provisioning and operational support activities of customers’ and internal shared Server Infrastructures. The primary responsibilities include managing infrastructure services (Server hardware, Active Directory, Windows OS, VMware etc.), providing all aspects of infrastructure monitoring and creating technical documentation.
The individual must:
Provide technical support to clients.
Perform problem determination and troubleshooting tasks across Wintel platforms, technologies and environments
Perform day-to-day support activities ensuring environment availability
Provide input on how to develop IT initiatives, projects and framework from a high-level to detailed overview
Be available for off-hour and on-call support rotations |
The Infrastructure Analyst, Managed Services & Infrastructure is responsible for day-to-day provisioning and operational support activities of customers’ and internal shared Server Infrastructures. The primary responsibilities include managing infrastructure services (Server hardware, Active Directory, Windows OS, VMware etc.), providing all aspects of infrastructure monitoring and creating technical documentation.
The individual must:
Provide technical support to clients.
Perform problem determination and troubleshooting tasks across Wintel platforms, technologies and environments
Perform day-to-day support activities ensuring environment availability
Provide input on how to develop IT initiatives, projects and framework from a high-level to detailed overview
Be available for off-hour and on-call support rotations
EDUCATION & Preferred skills
University degree in Computer Science or Information Technology or equivalent
Desired Certifications include:
MCSE or MCSA
VMware ESX VCP Certification
IBM Certified Specialist / Systems Expert in any of the following areas:
IBM PureFlex
IBM V3700 / IBM V7000
System x Technical.
IBM Director V6.1 +.
High Performance Servers.
IBM Blade Center.
IBM Storage Solutions.
EXPERIENCE :
5-7+ years in a similar environment. (Windows Server 2000/2003/20008/2012, Active Directory VMware, Routers, Firewalls and Storage Area Networks.)
5-7 years’ experience in migrations (site-to-site), (platform-to-platform)
Strong working experience in building and managing VMware clusters.
Strong working experience working with the VMware portfolio (Vcloud, Vrealise, etc.)
Experience with Enterprise Storage Technologies (SAN, NAS, DR Replication)
Knowledge of Data Centre Technologies
Knowledge of Virtual Desktop Technologies
COMPETENCIES:
Strong verbal and written communication skills to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
Excellent prioritization and organization skills with the ability to work independently.
Working knowledge of High Availability and Fault tolerance Network technologies and solutions (clustering, load balancing, media aggregation, redundancy protocols).
Excellent knowledge of VMware.
KEY RESPONSIBILITIES:
Maintain all aspects of the Data Center and customers’ infrastructure integrity and consistency, including virtual and hybrid platforms including documentation.
Perform software product installation, configuration management, maintenance, testing and documentation of VMware and Microsoft related products.
Ensure highest level of availability, reliability and performance for virtualization platforms and associated products.
Will be required to lead infrastructure projects
Provide 1st and 2nd level technical and problem diagnosis together with our customer care team. |
