| Titre d'emploi : | TECHNICAL ACCOUNT MANAGER (TAM) |
| Mots clés : | Linux, Windows,Hardware, Software, SQL, Virtualization, Networking, VPN, Security Appliances,SAN |
| Catégorie d'emploi : | - Réseaux, exploitation, support
- Gestion de réseaux (LAN, WAN)
|
| Adresse : | 1410-1155 Boul Robert Bourassa |
TECHNICAL ACCOUNT MANAGER (TAM)
Where you will work:
Montreal’s office
Duties:
Customer relations
- Maximizes the value of the customer’s investment in our clients products and services throughout the end-to-end customer lifecycle. The TAM manages the account and is the customer’s advocate.
- Acts as single point of contact for all technical requirements as they pertain to the assigned customers’ environment.
- Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and customers.
Prevention
- Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends.
Optimization
- Identifies and leads continuous improvement activities in support of customer or internal business processes.
Support
- Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively.
Analysis
- Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
Requirements:
- 8+ years IT experience with an undergrad degree
- 5+ years Enterprise Experience with technologies such as Windows, Linux, Virtualization, High Availability, SAN technologies and networking.
- Bilingual English/French (Spanish is a plus).
- Ability to effectively interact and communicate with Senior Executive to C-level personnel
- Excellent presentation, communications, and interpersonal skills
- IT business process certifications (ITIL, Six Sigma, PMP, etc.) – A plus
- Technical certifications (MCSE, CCNA, Server+, etc.) – A plus
Technical specifications:
- Linux OS (CentOS – Debian – RedHat, …)
- Windows OS (WINDOWS SERVER 2008R2, 2012, 2012 R2, …)
- Hardware & Software Load Balancers (Haproxy, Keepalived, Heartbeat, Barracuda, F5, …)
- SQL & NoSQL Databases (MsSQL 2008R2/2012/2014, MySQL, Cassandra, Postgress, ...)
- Virtualization & Failover Clustering (Hyper-V, VMware, Citrix, XenServer, …)
- Advance Networking (Routing, Bonding/Teaming, Vlans, LACP, MPLS, Trunking, Stacking…)
- Remote Access and Site-to-Site VPN;
- Security Appliances (Firewalls, IPS, IDS, anti-DDOS, …)
- Network Hardware (Cisco, Juniper, Sonicwall, …)
- SAN (NetApp, Equalogic, iSCSI, JBOD, IOPS, …)
Exceptional Environment:
- Thousands of Servers
- Dozens of locations (Datacenters) Worldwide
- Training & Testing LAB environment
- Happy Hours
- Cafeteria with games (babyfoot, xbox, …)
- Development of Cutting-edge technologies
- Customers in the Fortune 500
- Opportunities to Travel and visit customers around the world
Please submit your curriculum in Word format.
Modis would like to thank you for your interest about this opportunity.
If you are not available and you know someone who may be interested, please do not hesitate to refer them to Modis. We have an interesting Referral Program, for information regarding this program, please contact us.
The Modis brand is a trademark of different global consulting and staffing information technology services.
Today, we are recognized as a leader in the recruitment of human talent and we offer our services across Canada, the United States, Europe, UK, Australia and Asia.
We are an equal opportunity employer. |
