| Job title : | IT Infrastructure Operations Manager 116702 |
| Job category : | - Networks, production, support
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| Address : | 666, Sherbrooke Ouest, suite 1901 |
This person will lead a high performance team responsible for supporting cloud computing services. This includes leading the Service Desk team and being accountable for the overall services provided to our customers and internal end-users. This individual will also help drive business development and will manage the on-boarding of customers as they migrate to the cloud.
The IT Operations Manager will be responsible for ensuring that appropriate resources, processes and key performance indicators are in place to support existing and future Service Level Agreements.
Responsibilities also include performance management, coaching, training and development of team members as well as prioritizing customer problems, requests and projects.
The ideal candidate will have technical and operational background that enables them to easily interact with IT and business executives while they motivate and manage technical resources to accomplish projects on time and on budget. |
This person will lead a high performance team responsible for supporting cloud computing services. This includes leading the Service Desk team and being accountable for the overall services provided to our customers and internal end-users. This individual will also help drive business development and will manage the on-boarding of customers as they migrate to the cloud.
The IT Operations Manager will be responsible for ensuring that appropriate resources, processes and key performance indicators are in place to support existing and future Service Level Agreements.
Responsibilities also include performance management, coaching, training and development of team members as well as prioritizing customer problems, requests and projects.
The ideal candidate will have technical and operational background that enables them to easily interact with IT and business executives while they motivate and manage technical resources to accomplish projects on time and on budget.
Duties and Responsibilities:
Establish policies, procedures, standards, guidelines, and practices in the area of customer support.
Establish and maintain ITIL based processes. Set goals and priorities for team members and provides coaching, development and feedback
Define and manage the services to be provided to customers. Monitor and measure the success and use of services offered.
Adjust the service portfolio to meet the consumer demand
Ensure the infrastructure supports current and forecasted demand for services.
Understand cloud service offerings.
Act as a project manager on major projects and initiatives (if required)
Define and establish department processes and identify/implement areas for improvement
Adhere to Change Management process for IT related changes
Position Requirements:
Excellent bilingual communication skills in French and English
Minimum of 5 years of experience in an IT Management role
Computer Systems or Information Technology Degree
ITIL Certification required
Knowledge of Service Management Tools
Experience in Data Centre technologies (virtualization , storage, networking, etc)
Expertise in middleware technologies (messaging, application servers, RDBMS, security)
Expertise with networking and communications
Experience with UNIX and Windows platforms
Experience with VMware
Experience with Cisco products |
